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Help & SupportLeaving us?

Leaving us?

I’m moving house. What do I need to do?

At least 3 business days before you move, let us know by calling our friendly customer service team on 1800 750 750 or contact us via the link below

  • Finalise your account at your current address. Otherwise, you might be footing the bill for the gas used by the new tenants!
  • Transfer your account to your new address (which will be seamless if the connection is already available).
  • Organise a gas supply to your new address if a connection is not currently available (there are fees you may need to pay).
Contact us
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Disconnection Application

Account number
Primary account holder
Connection address
Required Disconnection Date
Reason for disconnecting
Optional
Postal address for final bill
Send my final bill to
Optional
Consent